What is the typical processing time for withdrawals?
We process all withdrawal requests quickly, usually within 3 hours, but occasionally may require up to 24 hours for completion.
What is the typical duration for a crypto deposit to appear in my trading account?
As soon as the system detects deposits, they are immediately verified. For a quicker confirmation, we suggest selecting the priority option for expedited verification.
How much does it cost to Start?
The expenses related to investing can differ depending on the investment product or service selected, including any related fees, commissions, or additional costs. It's important to examine the plans to understand these specifics.
Can I withdraw money whenever I want?
You can request a withdrawal of your available balance at any time, provided your account is verified.
Do you charge any deposit or withdrawal fees?
No charge is applied to deposits. However, a fee of 3% is levied on withdrawals, which equals $15 for a $500 withdrawal.
Can I transfer funds from my account to another client’s trading account?
Transferring funds from your trading account to another client's account is not allowed. However, you are permitted to move funds between your own accounts.
Can I transfer money between my trading accounts?
You are able to move funds between your verified trading accounts by initiating an internal transfer. Should the base currencies of the accounts differ, the transfer amount will automatically be converted. These transfers are executed immediately.
Is the money I deposit with Brispin safe?
As a globally trusted regulated broker, we ensure your funds' safety through several measures, including strict adherence to the Markets in Financial Instruments Directive (MiFID) for enhanced consumer protection. Our safety measures include: segregating client funds in accounts separate from our own to protect your money in case of insolvency, partnering with reputable EU banking institutions for all client and operational funds, and providing an Investor Compensation Fund (ICF) to compensate clients in order of priority in the event of insolvency or service suspension.
How do I cancel my withdrawal request?
If your withdrawal request is still pending, you have the option to cancel it by logging into the Members Area, navigating to ‘Pending withdrawals,’ and selecting ‘Cancel.’ However, once your request has been processed, cancellation is no longer possible.
Why can’t I find my country of residence when I try to open an account?
Should you be unable to locate your country of residence in our list, it indicates that we currently do not offer services in your area. However, we encourage you to revisit our website in the future as we are continually extending our services to new territories.
How do I start trading?
To begin trading, you must first establish your Brispin Profile by opening and verifying your actual trading account, choosing your desired plan, and then proceeding to make a deposit.
Which documents do I need to provide to become a Brispin client?
When you sign up for a Brispin account, we require two documents from you: a clear photo identification and a Proof of Identity document, which must be a color copy of an official document issued by a recognized authority, such as a passport valid for at least 6 months, driver’s license, or identity card, containing your full name, issue and expiry dates, date of birth, and signature.
How do I verify my trading account?
For existing account holders, you have the convenience of opening an additional account through the Members Area without the need to re-upload your documents. For those new to our services, you can facilitate the verification process by uploading your proof of identity and a passport photo in the Members Area.
How do I upload documents in the Members Area to verify my account?
Confirming your account is a fast and straightforward task. Simply adhere to the instructions provided below: Access the Members Area, Navigate to ‘Account’, then choose ‘Upload Documents’ within the ‘Profile’ category, Finally, review the documents required for account verification.
How do I reset my password?
To change your password, simply click here and adhere to the provided instructions.
Can I change my account type?
You're unable to switch your current account type. However, you have the option to create an additional account of any type through the Members Area.
Why do I need to submit documents to verify my account?
As a company subject to regulation, we adhere to various compliance requirements and procedures set by our regulatory body, necessitating the collection of sufficient information, including a clear photo and Proof of Identity (POI), from all clients as a component of our Know Your Client (KYC) protocol.
If I already have a verified account, do I need to resubmit my documents to open an additional one?
No, extra accounts are verified without manual intervention.
What is two-factor authentication (2FA)?
Two-factor authentication enhances your account's security by requiring an additional verification step beyond just a username and password, unlike single-factor authentication, which allows access with only those two elements.
How do I set up two-factor authentication?
You can configure two-factor authentication for your account directly in our Members Area.
Which instruments can I trade on?
You have the opportunity to trade in all the markets we provide, such as:
- Stock Indices CFDs
- Forex
- Real estate
- Cryptocurrency
Can I open more than one trading account?
You can open multiple trading accounts at the same time using the same personal information. To sign up for another account, access the Members Area.
Will my account be archived if my balance is zero?
Affirmative, provided your balance stays at zero for over 95 days. After an account is archived, it cannot be restored. Should you find yourself without an active account for trading, you have the option to create a new one.
Can I hold multiple trading accounts?
Certainly, any client of Brispin is able to maintain various trading accounts as per their preference.
